2013年7月23日星期二

The operation of the new play equipment service requirements

The operation of the new play equipment service personnel to work hard, serious and responsible, strict implementation of the system, coupled with skilled technique, will reduce accidents. Playground Equipment business unit to select those exhibiting high ideological consciousness, with a certain level of individual operators. To the operator pre-service, in both theoretical and practical knowledge of rigorous training, practice and assessment. Operation services at work to do:
1. Standardization of services
(1) Instrument appearance
1) induction of clothes, dress neatly, wearing service signs.
2) dignified and generous, doing things athletic, agile, familiar rituals, full of energy, natural expression, affable.
(2) behavior
Civilized behavior, attitude dignified. Stick to their posts, standing service, do not leave their posts, not string post.
(3) Language
1) language polite, concise, popular and clear.
2) speak Mandarin, foreign languages ??for the visitor services.
3) should have a "call" service, with polite appellation called tourists.
(4) Attitude
1) courteous service with a smile, warm and friendly, sincere, friendly, patient and thoughtful, active service.
2) the guests regardless of race, nationality, ethnicity, religion, wealth, closeness, equally, courteous.
3) Respect tourists ethnic customs and religious beliefs, without prejudice to national dignity.
4) Insider. Answer questions quickly and accurately. If the guest does not resolve the question, should patiently explained.
(5) Skill
1) must undergo a rigorous pre-job training positions.
2) in the post personnel should be familiar with the business knowledge and operational skills jobs.
2. Tourism Ethics
New play equipment exhibitors shall comply with the relevant business units travel professional ethics, so polite, quality, protecting the legitimate interests of tourists and business.

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